Three compensation offers after network problems

Three’s customers were left in a communications limbo last week after its mobile network went down.

Due to the disruption in service, Three said it will review customer compensation claims on a case-by-case basis.

The problems started on the night of Wednesday, October 16, and continued the next morning, when many of Three’s 10 million customers found they couldn’t make calls, text, or connect to the internet. and access their data.

Three said they rectified the problem the next day, but admitted that some customers still had problems.

Three released a statement that said, “Due to technical difficulties with our voice, text and data services, some customers will experience intermittent service. Our engineers are working to resolve the issue and service is returning to normal, and we expect it to be resolved within the day.

“We advise our customers to turn their phones off and on or to turn airplane mode on and off, which may solve the problem. We apologize for the inconvenience to our customers. ”

Many disgruntled Three users took to Twitter to express their outrage, which led to the #ThreeDown trend.

Customers who have been affected by the outage are encouraged to contact Three’s customer service team by dialing 333, where issues will be judged on a case-by-case basis and compensation may be offered.

Ernest Doku, mobile expert at Uswitch.com, said: “Three’s 10 million customers will have spat to find out that the network was down. Users first reported issues just before midnight, so it wouldn’t have taken three hours until almost nine the next morning to admit that he was “suffering from technical difficulties”.

Three described the problem as ‘intermittent’ meaning that some users were able to use their phones normally, while others said they could not make emergency calls. The network has yet to respond to users. suggestion customers on when the problem will be resolved, leaving millions of people unsure of when they will be able to make calls, send texts, or connect to the web from their mobile.

“Many of us depend entirely on our cell phones for our work and social life, and three customers need reassurance that important steps are being taken to deal with this major outage as soon as possible. “

“Customers need to let Three know if they’ve experienced a loss of service, and it’s interesting that so many people are already asking on Twitter how much compensation they’re entitled to. Cell phone users pay their bills every month and expect high quality service in return. Not being able to use your network for long periods of time is just not enough.

About Wendy Hall

Check Also

Gen Z economies have been hardest hit by inflation, survey finds

Finn Hafemann / iStock.com People saved more money than ever during the pandemic recovery years, …

Leave a Reply

Your email address will not be published.